Newcomer

Guest Services & Concierge

Concierge and elevated guest services in Canadian hotels. Make compelling recommendations for restaurants and attractions, book reservations and coordinate transportation, plan a guest's day, handle special occasions (anniversaries, proposals, birthdays), service VIP and loyalty members at brand standard, resolve difficult situations, and serve multilingual guests with grace. The high-touch front-desk course.

12 lessons · 3 open to everyone · About 4.5 hours · Level: CLB 5–6 · By Newcomer

Lessons

  1. Concierge Services — Open to everyone
  2. Making Recommendations — Open to everyone
  3. Restaurant Reservations — Open to everyone
  4. Transportation Coordination — Free account
  5. Handling Special Occasions — Free account
  6. VIP & Loyalty Guest Services — Free account
  7. Dealing with Difficult Situations — Free account
  8. Multilingual Guest Services — Free account
  9. Guest Services Quiz — Free account
  10. Listening: Planning a Guest's Day in Toronto — Free account
  11. Speaking Practice: Guest Services & Concierge — Free account
  12. Flashcards: Guest Services & Concierge Review — Free account