Restaurant Reservations
Lesson 3 of 12 in Guest Services & Concierge · 25 minutes
Listen to a concierge phone a restaurant to book a table for a hotel guest: party size, time, a halal request, a highchair, confirmation and the cancellation policy.
What you'll learn
- Make restaurant reservations on behalf of hotel guests
- Ask about dietary needs, party size, time preferences, and special requests
- Confirm reservation details clearly
From the transcript
Nadia is the concierge at the Harbourview Hotel. A guest, Mr. Rahman, wants a nice dinner for his family tomorrow at 7:00 p.m. There will be four people. One guest eats only halal food, and there is a small child. Nadia phones the restaurant, Cedar Table, to book. Listen for how she gives the party size and time, asks about halal food and a highchair, repeats the booking, and asks about the cancellation policy.
Tom: Good afternoon, Cedar Table. This is Tom speaking. How can I help you?
Nadia: Hello, Tom. This is Nadia, the concierge at the Harbourview Hotel. I'd like to make a reservation for one of our guests.
Tom: Of course. What day and time would you like?
Nadia: Tomorrow, Friday, at 7:00…