Making Recommendations

Lesson 2 of 12 in Guest Services & Concierge · 25 minutes

Master the grammar behind concierge recommendations: 'I'd recommend' + gerund, the first conditional ('If you enjoy..., you'll love...'), softened suggestions like 'Have you considered...?', and superlative hooks — so every suggestion sounds knowledgeable, personal, and polished.

What you'll learn

• Use 'I'd recommend' + noun or gerund correctly ('I'd recommend visiting the AGO')
• Build first-conditional recommendations ('If you enjoy art, you'll love / you might like...') and control confidence with 'might' vs 'will'
• Soften suggestions with the service register: 'Have you considered...?' and 'You might want to...'
• Ask a preference question first, then recommend with a superlative hook and one good reason