Newcomer

Getting Started in Retail

An entry-level orientation for newcomers starting at a Canadian retail store — Walmart, Canadian Tire, Loblaws, Real Canadian Superstore, Shoppers Drug Mart, dollar stores, big-box electronics, or a local boutique. Greet customers, help them find what they need, ring a sale, listen to store announcements, watch for loss prevention, and stock a shelf. The grounding course for the retail track.

12 lessons · 3 open to everyone · About 4.5 hours · Level: CLB 3–4 · By Newcomer

Lessons

  1. Retail Vocabulary — Open to everyone
  2. Your Role in the Store — Open to everyone
  3. Helping a Customer Find Something — Open to everyone
  4. Cash Register Basics — Free account
  5. Processing a Sale — Free account
  6. Store Departments — Free account
  7. Store Announcements — Free account
  8. Loss Prevention Awareness — Free account
  9. Stocking & Shelf Maintenance — Free account
  10. Retail Basics Quiz — Free account
  11. Speaking Practice: Retail Store Essentials — Free account
  12. Flashcards: Retail Store Basics — Free account