Helping a Customer Find Something
Lesson 3 of 12 in Getting Started in Retail · 25 minutes
Practice giving directions to customers looking for products in a retail store using polite phrases and clear location language.
What you'll learn
- Respond to customers who ask where to find products
- Give clear directions to specific aisles and shelves
- Use polite phrases when helping customers in a retail setting
From the transcript
A customer approaches you in a Canadian retail store and asks for help finding products. Practice giving clear directions using aisle numbers, shelf positions, and polite phrases.
customer: Excuse me, where is the bread?
employee: The bread is in aisle 4, on the left side.
customer: Thank you! And where is the peanut butter?
employee: The peanut butter is in aisle 6, on the top shelf. It's next to the jam.
customer: Great, thanks so much!
employee: You're welcome! Let me know if you need anything else.
customer: Excuse me, I'm looking for batteries.
employee: Sure! What kind of batteries do you need?
customer: AA batteries.
employee: Right this way. They're in aisle 12, on the right side, bottom…