Your Role in the Store
Lesson 2 of 12 in Getting Started in Retail · 25 minutes
Learn about common retail job roles in Canadian stores including cashier, stocker, greeter, and management positions.
What you'll learn
- Identify common retail job roles in Canadian stores
- Understand the difference between front end and back room positions
- Recognize the responsibilities of each role
From the lesson
Retail stores in Canada have many different jobs. Here are the most common roles:
Front End Jobs: A cashier works at the register. They scan items, take payments, and give receipts. At big stores like Maplewood Mart, cashiers also help at self-checkout.
A greeter stands near the entrance. They say "Welcome!" and help customers find carts. At some big stores, greeters also check receipts when customers leave.
Customer service workers help with returns, exchanges, and questions. They work at a special counter near the front of the store. At Birchwood Grocery, they also handle lottery tickets and loyalty card questions.
Sales Floor Jobs: A stocker puts products on shelves. They work early in the…