"I" Statements

Lesson 3 of 11 in Workplace Conflict Resolution · 25 minutes

Learn to construct "I" statements using the formula: "I feel... when... because..." Understand why "I" statements are less confrontational than "You" statements and practice replacing accusatory language with non-accusatory alternatives.

What you'll learn

• Construct "I" statements using the formula: "I feel... when... because..."
• Understand why "I" statements are less confrontational than "You" statements
• Practice replacing accusatory language with non-accusatory alternatives
• Use "I" statements in workplace conflict scenarios