Workplace Conflict Resolution

Canadian workplaces expect adults to handle conflict directly but respectfully. This course gives you the language. Types of workplace conflict, a 5-step difficult-conversation framework, I-statements that don't trigger defensiveness, de-escalation techniques, active listening in heated moments, mediating between two colleagues, knowing when to escalate to HR, writing an incident report, and handling cross-cultural misunderstandings without shame.

11 lessons · 3 open to everyone · About 4 hours · Level: CLB 6–7 · By Newcomer