Drive-Thru Communication
Lesson 2 of 12 in Quick-Service Restaurant (QSR) Operations · 25 minutes
Take orders through a drive-thru headset, speak clearly through a speaker system, and handle communication challenges.
What you'll learn
- Take orders through a drive-thru headset
- Speak clearly through a speaker system
- Handle drive-thru communication challenges
From the transcript
Taking orders at Tim Hortons and Wendy's drive-thru windows, including a customer who is hard to hear.
Raj: I put on my headset first. It has an earpiece and a microphone, so I can hear the customers and talk to them.
Raj: Welcome to Tim Hortons! What can I get for you today?
Customer: Hi, can I get a large double-double and a dozen Timbits?
Raj: A large double-double and a dozen Timbits. Would you like anything else?
Customer: And a sausage breakfast sandwich.
Raj: So that's a large double-double, a dozen Timbits, and a sausage breakfast sandwich. Your total is $11.82.
Customer: Sounds good.
Raj: Please pull up to the window.
Raj: Hi! That's $11.82.
Raj: Thank you! Here's your coffee, your Timbits,…