Quick-Service Restaurant (QSR) Operations

The specific skills for a quick-service restaurant — Tim Hortons, McDonald's, Subway, A&W, Mary Brown's, and the like. Speak through a drive-thru headset, take orders accurately at speed, upsell without pressure, handle returns and complaints, open and close the store, work the prep station, and manage a health-inspector visit. Built around the realities of Canadian QSR shifts.

12 lessons · 3 open to everyone · About 4.5 hours · Level: CLB 3–4 · By Newcomer