Product Recommendations
Lesson 3 of 11 in Retail Customer Service · 25 minutes
Practice suggesting alternative products, comparing features, and upselling accessories without being pushy.
What you'll learn
- Suggest alternative products when the customer's first choice is unavailable
- Compare product features to help customers make decisions
- Practice upselling accessories without being pushy
From the transcript
You work in a Canadian retail store. Customers ask for product recommendations and you need to compare options, suggest alternatives, and offer accessories.
customer: I need a drill. I'm putting up shelves in my house.
associate: Sure! Are you looking for corded or cordless?
customer: I'm not sure. What do you recommend?
associate: For putting up shelves, I'd recommend a cordless drill. It's easier to use. We have two popular options.
customer: What's the difference?
associate: This one is $79.99 and has a good battery life. This other one is $119.99 but the motor lasts longer and it's more powerful.
customer: I'll take the $79.99 one.
associate: Great choice! You'll also need drill bits and wall…