Retail Customer Service

Canadian retail customer service from greeting to resolution. Open a conversation, listen actively, recommend the right product, handle complaints, manage difficult and angry customers without losing composure, take phone enquiries, set up rain checks and special orders, serve customers with accessibility needs and from diverse backgrounds, and juggle multiple customers at once. The customer-service capstone for retail front-line workers.

11 lessons · 3 open to everyone · About 4 hours · Level: CLB 4–5 · By Newcomer