Understanding Instructions
Lesson 1 of 11 in Communicating with Your Boss · 25 minutes
Follow multi-step instructions from a supervisor. Identify key action words and know when to ask for clarification.
What you'll learn
- Follow multi-step instructions from a supervisor
- Identify key action words in workplace instructions
- Know when and how to ask for clarification
From the transcript
Karen: Okay Raj, here's what I need you to do this morning. First, go to the loading dock and check in the delivery. Count all the boxes and make sure the numbers match the invoice. Then, move the boxes to the stockroom using the dolly. After that, sort them by category -- cleaning supplies on the left, food items on the right. Finally, come find me and let me know the count. Got it?
Steve: Hey, I need you to stop what you're doing right away. A customer just called about a wrong order. I need you to find order number 4523, check what's in it, and call the customer back before noon. This is urgent.
Karen: Before you leave today, make sure you do the following: clean your work station, restock…