Introduction to Hotel Work

Orientation for newcomers starting work in Canadian hotels — large chain hotels, small inns and resorts. Hotel vocabulary, departments and how they connect, greeting guests, the check-in process from start to finish, handling guest requests at the front desk and on the phone, the check-out process, basic safety and security, and how to handle a guest complaint calmly and politely.

12 lessons · 3 open to everyone · About 4.5 hours · Level: CLB 4–5 · By Newcomer