Emergency Response
Lesson 3 of 14 in Hotel Safety & Security · 25 minutes
Practice responding to hotel emergencies: a power outage, a medical emergency, a tornado warning and a bomb threat. Learn how to talk to guests, when to call 911, and what information to give.
What you'll learn
- Respond to different emergency situations (medical, power outage, severe weather, bomb threat)
- Use proper communication protocols during emergencies
- Know when to call 911 and what information to provide
From the transcript
Yusuf: Security, this is the front desk. We have a power outage. Emergency generators should kick in within 30 seconds.
Security: Copy. Generators are starting now. Elevators will reset in 2 minutes. I'm checking for anyone stuck in elevators.
Guest 1: What's happening? Is everything okay?
Yusuf: Good evening, sir. We're experiencing a power outage. The emergency lights are on, and our team is working on it. Please stay calm and walk carefully.
Guest 2: Will the elevators work?
Yusuf: The elevators will be back online in about 2 minutes. In the meantime, the stairwells are lit with emergency lighting.
Guest 1: How long will this last?
Yusuf: The emergency lights are on, and the elevators will be…