Newcomer

Three levels of government — revisited

Lesson 2 of 7 in Civic Engagement Beyond the Citizenship Test · 22 minutes

The citizenship test gives you the names. This lesson tells you which level handles which problem — so you stop calling the wrong office.

What you'll learn

  • Match a real-life problem to the right level of government
  • Find your federal MP, provincial MPP/MLA, and municipal councillor by name
  • Avoid the 'wrong door' problem — wasted weeks contacting the wrong office

From the lesson

Most newcomer civic frustration starts with this — calling the wrong office. By the end of this lesson you'll know which problem belongs to which level.

Who handles what

Federal government — Ottawa

The federal government handles things that affect the whole country. Immigration and citizenship (IRCC). Employment Insurance (Service Canada). Canada Pension Plan and Old Age Security. Federal taxes and the GST/HST. National defence and the RCMP. Indigenous treaties and Indian Act matters. Criminal law (the Criminal Code) and divorce (the Divorce Act). Banking regulation. Trade and tariffs. Postal service. The Supreme Court of Canada and the federal courts (for example, for immigration cases). Your…